YA-MAN (Hong Kong) Beauty Device Maintenance Terms | Details of 1-Year Free Maintenance Service

YA-MAN (Hong Kong) Beauty Device Maintenance Terms | Details of 1-Year Free Maintenance Service

Warranty Terms


YA-MAN (Hong Kong) Effective as of ya-man.hk Products purchased, providing1-year free warranty service starting from the date of purchase, covering malfunctions caused by manufacturing or material defects under normal use. This warranty automatically takes effect upon purchase,No additional registration required.

Scope of Application

  1. Product Scope: Only applicable to products with clear and unaltered YA-MAN brand logos and serial numbers.Main beauty device units;Consumables and accessories (e.g., conductive gels, replacement heads, charging cables, storage bags, etc.), giftsNot covered by this warranty. The warranty only covers main unit parts that affect product functionality.
  2. User Scope: This warranty applies to those holding valid proof of purchaseEnd consumers(including actual users who received the product as a gift after purchase; original purchaser’s order/receipt and serial number are required).
Normal wear and tear on product appearance due to regular use, or damage caused by accidents, misuse, or negligence'swear and tear, or damage caused by accidents, abuse, or neglect'sAny unauthorized disassembly of the product or its accessories'swill immediately void the warranty.
If the product exhibits the above-mentioned defects within the warranty period, please contact the YA-MAN customer service team. The company reserves the right to determine whether to replace the product free of charge. When making a warranty claim, please provide valid proof confirming the claim is within the warranty period. To ensure the validity of this warranty, please keep the original purchase receipt and product serial number during the warranty period. Products replaced through the warranty will not enjoy a new 1-year warranty period. If the product is a discontinued limited-edition model, the company may provide a replacement product of the same model but in a different color/design.
This Warranty Terms constitutes the sole and complete warranty agreement, superseding any other oral or written, express or implied warranties. Manufacturing, sale, or use of the product shall not generate any implied warranties.
Please note that if the product you purchased is not available for sale (or has been discontinued) in your region,YA-MAN (Hong Kong) replacement services cannot be provided. For more information, feel free to contact the customer service team.
To make a warranty claim, you canEmail, official website live chat, or WhatsApp: 9717 0665 contactYA-MAN (Hong Kong) . This warranty service does not affect your statutory rights as a consumer and serves as an additional protection beyond those statutory rights.

Supplementary Conditions for Products Sold Outside Mainland China, Hong Kong SAR, Taiwan Region, and Macao SAR

  1. For products purchased outside Mainland China, Hong Kong SAR, Taiwan Region, and Macao SAR, when making a 1-year warranty claim in the aforementioned regions, a service fee ofActual order price25% of the product price is required.
  2. For products purchased ya-man.hk in currencies other than Renminbi, Hong Kong Dollar, New Taiwan Dollar, and Macao Pataca, when making a 1-year warranty claim in Mainland China, Hong Kong SAR, Taiwan Region, and Macao SAR, a service fee ofActual order price25% of the product price is required.
Additional Information:
  • The above terms apply to products purchased on or after May 1, 2025.

How to register for warranty?

For this product,1-year limited warrantyno registration is required. As long as you are ya-man.hk Registered member, the warranty will automatically take effect upon purchasing the product from the official website.

How to make a warranty claim?

To make a warranty claim, follow these steps:
  1. ThroughEmail info@ecolite.com.hk,ya-man.hk Official website live chat or WhatsApp: 9717 0665, directly contact our customer service team.
  2. Provide order details, product serial number, original purchase receipt, and a detailed description of the product malfunction (if necessary, relevant videos can be provided).
  3. A customer service representative will review your claim application and respond within 2 business days with further instructions.