退換貨政策

一、 7 天未拆封無理由退換貨

二、 一個月內質量問題免費換貨

• 顧客於簽收商品30 日內，產品出現無法正常使用的質量故障（外觀損傷不列入質量問題範疇），不論是否拆封使用，均可申請免費換貨。
• 若商品已拆封使用，經確認屬質量問題的，可申請换貨且不收取處理費；若申請退貨，需扣除訂單實付金額 10% 處理費。

Return and Exchange Policy

1. 7-Day Return or Exchange for Unopened Products

2. Free Exchange for Quality Issues Within 30 Days

• Within 30 days of receiving the product, if the product develops a quality defect that prevents normal use (appearance damage is not considered a quality issue), the customer may apply for a free exchange regardless of whether the product has been opened or used.
• If the product has been opened and used and is confirmed to have a quality issue, an exchange may be requested without a handling fee. If a return is requested, a handling fee equal to 10% of the actual amount paid for the order will be deducted.

• Immediately take photos of the defective part of the product and the packaging label, and prepare the order number and product number;
• Submit the request through the official website customer service center and provide details of the defect;
• Once customer service confirms that the issue is a quality defect, an exchange will be arranged.

• Shipping fees, customs duties and customs clearance fees incurred for exchanges due to quality issues shall be borne by the Company;
• Each order is eligible for one exchange only. If the same product is out of stock, a refund will be arranged (no handling fee will be deducted, and the original shipping fees and taxes are non-refundable).

3. Items Not Eligible for Return or Exchange

• For returns or exchanges requested due to personal reasons (such as dislike, unmet expectations or mistaken purchase), the product may be returned or exchanged if, within 7 days of receipt, it remains unopened and unused, does not affect resale, and all accessories are complete. Requests that do not meet these conditions will not be accepted;
• Products that have been opened or used and cannot be returned to saleable condition due to non-quality issues (including appearance blemishes or incompatibility with the customer's skin condition) are not eligible for return;
• Non-quality issue products that have exceeded the above time limits (7 days for unconditional returns / 30 days for quality issues) and have been opened, damaged, are missing accessories, or otherwise affect resale;
• Products returned without prior confirmation from customer service;
• Promotional sets, add-on products, and limited-time or limited-quantity products may be returned or exchanged if, within 7 days of receipt, they remain unopened and unused, do not affect resale, and can be returned to saleable inventory;
• If a customer refuses delivery after the product has been shipped, the customer shall bear the round-trip shipping costs;
• Consumable products, such as facial masks, gels and replacement parts, are not eligible for return or exchange once opened or used.

4. General Rules

• Application Channel: All return and exchange requests must be submitted through the official website customer service center. Requests submitted through other channels will not be accepted;
• Refunds: Refunds will be returned to the original payment platform. Processing will be completed within 15 working days after approval (actual processing time is subject to the payment platform). The refund amount will be calculated based on the actual amount paid after deduction of applicable fees. Original shipping fees are non-refundable;
• Free Gifts: All free gifts included in the order must be returned together with the returned product. If any gift is not returned, its retail value will be deducted from the refund;
• Promotion Rules: Discount codes and store credits used for an order cannot be reused after a return or exchange. If a bundle return causes the remaining products to no longer meet the applicable promotional threshold, the retained products will be recalculated at their original prices and the difference will be deducted from the refund;
• Order Confirmation: Successful payment constitutes acceptance of this policy. Order options such as colour and quantity cannot be changed after payment.

5. Scope of Application

This Return and Exchange Policy applies only to products purchased through the official website (https://ya-man.hk/). Products purchased through other channels, including but not limited to third-party platforms, physical retailers or authorized dealers, are not covered by this policy. Please contact the original purchase channel regarding its applicable return and exchange arrangements.

WhatsApp : 9717 0665

In case of any dispute, 碧捷優質生活(香港)控股有限公司 reserves the final right of decision.